Global Concepts Job AD: Client Services Specialist

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Position Overview:

The candidate will become part of an experienced customer service team supporting software products to advance the capabilities and effectiveness of the logistics engineering industry. This support will include, but not limited to, providing 24 Hour customer service on a shared basis, onsite implementation services for new installations of Global Concepts’ systems, documentation and product testing.

Responsibilities Breakdown:

1. 24 Hour Customer Service – The selected candidate will participate in support of the “24 Hour Support Hotline”.
2. On-Site Implementation – The successful candidate will participate in on-site implementation of Global Concepts’ software products at various locations around the world.  Extensive travel could be required during customer engagements.
3. Documentation – The chosen candidate will be part of a team that works closely together to develop user and technical documentation for all of Global Concepts’ software products.
4. Product Testing – The chosen candidate will work closely with a team of developers to test new features and products, and may also be involved in actual product development.

Qualifications

Candidates must have technical experience with Windows 95/98/NT/XP, Windows Applications, and networking (LAN, TCP/IP, IP Routing, etc.). Experience with SQL report writing, UNIX shell commands, and relational databases, is also required.  PowerBuilder Development experience is a plus.  A college degree in business or technical field (including computer science) is desired. The candidate must also possess skills in the following areas:

• Communications – with customer contacts, and internal staff
• Problem Solving – the aptitude to identify problems, and determine the resolution
• Work in a Team environment and also independently

Compensation and Benefits:

As a Global Concepts employee, the candidate will receive an annual salary plus a team bonus based on corporate profitability. The candidate will also be eligible for spot bonuses and annual salary increases based on individual performance. Total compensation will meet or exceed industry standards. In addition, he/she is entitled to:

• Participation in Global Concepts’ 401K plan including Corporate matching funds
• A minimum of two weeks vacation plus Company holidays
• Professional continuing education (two weeks/year)
• Professional dues and subscriptions
• Reimbursement for business travel and entertainment

Global Concepts also encourages flexible work schedules consistent with individual needs and team commitments.

Summary:

As an employee of Global Concepts, the candidate will have the opportunity to work and grow in every aspect of the Customer Service segment of Global Concepts. Additionally, the candidate will enjoy the benefits of working in a flexible environment with seasoned professionals both within the Company and in our extended academic family at Georgia Tech, the University of Arkansas, and the University of Oklahoma.